How long do I have before making a return, and do I have to pay for shipping?
1. You have a max of 21 days from the delivery date to make returns. You must send back and postmark your return packages within 21 days after the purchase date. No returns made after 21 days from the purchase date will be accepted.
2. Shipping is not included on returns, meaning it may be deducted from your refund amount. There are two ways to get the return to us:
① you can use the shipping label we provided and pay a $ 7.99 shipping fee , which will be deducted from your refund.
②or, you can use your own shipping method and at your own cost.
Always Climbing Project issues refunds to the original form of payment used on an order in the event that your order:
- Is canceled by us or more of your items sold out since your order was processed
- Item(s) proved to be received damaged, defective, or incorrect
Fashion Nova will take 2-5 business days to clear your refund. Depending on your financial institution, the refund amount may take up to 10 business days to post to your account.
